Please film the unboxing, and inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please use this form to file a return or refund.
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A little note from your The Cozy Tribe:
It is important that you secure this video to be eligible for a return. We run and stock up limited quantities with our partner warehouse. We are not Amazon, we are a small business partnered with warehouses and suppliers to provide great products that we vet and quality control before we add it to our store for you to purchase.
This is not to make your life hard on returning items. But as a small family and community, we humbly ask for you patience and cooperation, and we'll do our best to provide products and a service worth your time.